Shipping

Poh Kim Video Free Shipping

Poh Kim.net is offering Free Shipping on all International orders with 1 or more titles! The good news is, if you place an order for 1 or more titles, you automatically qualify to have that order shipped Free via Fedex.

  • Free Shipping is applied to orders if the minimum ordering amount or above is met (1 or More Titles) for US and other countries.
  • If order amount below the minimum ordering quantity (3 Titles) is met, shipping fee will not be applied to Free Shipping.
  • Cancelling items after order is placed to less than the minimum purchase requirement in the order will result in the addition of the relevant shipping charges without notice.
  • Order must be shipped within the United States (International shipments are not eligible for free shipping).
  • Our Free Shipping offer is limited to all “In Stock” items only.

How do I take advantage of FREE Shipping?

  1. Place an order of 1 or more items of any Korean DVD products in your Shopping Cart.
  2. Proceed to checkout.
  3. Give details of correct shipping address.
  4. Select payment method.
  5. Place your order, and enjoy the free shipping!

Your Total Time for Delivery

The shipping tables list shipping methods and times. Note that the shipping times listed refer solely to the time the carrier takes to deliver the product to you. To calculate your total time for delivery, you must also take into consideration the availability of the product. Therefore:

Total time for delivery = Availability time + Shipping time

Many of our products are listed as being “available to ship within 24 hours.” So, to calculate the total time for delivery of the products you order, add the availability of the product (found on the product’s web page) to the shipping time listed in the appropriate table.

It usually takes 1 to 2 days to complete, process, and ship a domestic order. Orders are shipped directly from our warehouse or distributors.

Choosing USPS Express Mail does not mean your order will be delivered in 1 or 2 days from the time you place your order online.

You will receive your order 1~2 days after the “Product Availability” time listed for the product you selected. The “Product Availability” time is the amount of time required to process your order through our warehouse or acquire the product requested.

Note: Please keep in mind that our warehouse does not ship on weekends.

Tracking Your Order

If your package was shipped via USPS Priority Mail Or Express Mail, you’ll find your tracking number in your account online.
You can obtain the delivery status of your item(s) by using Order Status in Your Account of our website.

You will receive the date and time of when your item was delivered, or if it was attempted, forwarded or returned. Additionally, the website provides the ZIP Code of where your item was delivered.

If there are no delivery or event scans in the system (attempted, forwarded, etc.), you will be told that there is no record of that mail item. If it was mailed recently, it may not yet have a delivery scan. You might try your inquiry again later.

While enroute scans may be provided, when available, as an added benefit, they are not a part of Delivery Confirmation service. Tracking and tracing, which provides customers enroute information scanned at multiple points as well as delivery information, is regularly provided only with Express Mail.

However sometimes for reasons outside of our control this is not achievable, when this happens and we know about it you are informed by email. If you have any questions please email us and we will be happy to reply. We guarantee the safe delivery of all shipments for which the shipping address has been correctly and completely entered.

PLEASE BE CERTAIN TO ENTER THE SHIPPING ADDRESS CAREFULLY AND CORRECTLY. An incorrectly entered address may result in late delivery, mis-delivery, and extra $5 charge for address correction by UPS.

 

Return and Refund Policy

DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us the order number & the product condition within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Please note that unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with a Pohkim refund advice number and instructions for sending the damaged or defective items to us.

These damaged/defective items must be returned to us securely packaged and wrapped.

After we received the product, we will examine and test the defective item(s).

If we find the defect described in your message, we will ship you a replacement for the defective item(s) via regular Air Mail ONLY. Otherwise, the original item will be shipped back to you.

If the package was returned by a shipment method other than regular Air Mail, Pohkim.net reserves the right to decide on the amount of shipping refund provided based on the cost of a regular Air Mail shipment. Please note that for all returned products, we will verify the condition before sending out a replacement or authorizing a refund.

Reports of defective products on a replacement shipment will not be entertained.

It generally takes about 2-3 weeks to process a return.

We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.

UNOPENED, IN ORIGINAL PACKING AND IN GOOD CONDITION

You may choose to return only unopened items that are in their original packaging and are in good condition, provided you are willing to bear the shipping costs.

You may choose to return any unopened items that are in their original packing and in good condition. Pohkim.net is not responsible for the shipping cost. Please contact us within 14 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

Unauthorized returns may be refused or disregarded.

If we authorize a return, we will provide you with a Pohkim refund advice number and instructions for sending the returning items to us.

These items must be returned to us securely packaged and wrapped.

Customers returning an unopened item that is in its original packing and in good condition will receive a full refund as Pohkim credit on the price of that item. However, shipping and handling charges for the order will not be refunded. Please note that before providing a refund for any returned product we will first verify its condition.

It generally takes about 2-3 weeks to process a return. We recommend that you send your return via a reliable carrier and we are not responsible for lost returns.